Frequently Asked Questions

Signing In and Registering for a Kennametal Account

  • Choose Sign In, then Create Account at the top of the website.
  • Choose an account type and fill out the required information.
  • When complete, choose Create Account.

Watch our video on how to create an account.

  • Choose Sign In at the top of the website.
  • Type in your username and password.
  • Select Log In.

Watch our video on how to log in to an account.

Shopping, Quotes and Order Management

  • Find the products you want to buy and add them to your shopping cart.
  • Select View Cart, then Checkout.
  • Fill out the required information and place your order.

Watch our videos on how to find products and how to checkout.

  • Find the products you want to quote and add them to your shopping cart.
  • Select View Cart, then Request a Quote.
  • Fill out the required information and place your quote.

Watch our video on how to request a quote.

There are mulitple different reasons why you may not be able to place an order online. Contact our customer service team for assistance.

Find your local customer service center using the drop-down on our Customer Support page.

  • Sign in and select My Account.
  • Choose Manage Orders, then Order History.
  • Select the order number for more detailed information.

  • Sign in and select My Account.
  • Choose Manage Orders, then Returns.
  • Select RMA Return Form.
  • Fill out the required information and Submit.

  • Navigate the website to the product you want to order.
  • Select Get your price and availability.
  • The product will be updated with the proper pricing and availability.
  • For more detailed availability information, choose Availability.

Watch our video on finding products, checking availability, and adding to cart.

Tools and Tool Assemblies

  • Select a product then click on Create Solution.
  • You will see a flowchart where you can create an assembly. 
  • If you don't see a speedometer graphic, add the tool or insert to the assembly by selecting the "Gear". 
  • The starting parameters are available by clicking on the speedometer graphic.

Watch our video on how to find speeds and feeds.

You can find the corresponding items for a tool holder or insert.

  • Click on Create Solution
  • You will see a flowchart where you can create an assembly. 
  • Click on +Add Tool or Insert to view the associated tool holder or insert.

Watch our video on how to build a solution.

  • To find hardware, click on the Gear to the right of Add to Cart.
  • Then click on the chevron or arrow (to the right of the 3 dots) to see the hardware.

Watch our video on how to build a solution.

  • To download graphics, select a tool.  
  • Click on Create Solution
  • You will see a flowchart where you can create an assembly.  
  • You will see Download CAD, click on this and it will give you the options available for download. 
  • Select model and click Download.

Watch our video on how to build a solution.

Need Additional Help?

If you didn't find the answer you're looking for, please contact a Kennametal expert by giving us a call or choosing Chat with Experts below. Find your local customer support center using the drop-down on our Customer Support page.

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